Last updated: 2 July 2026
1. Who we are
Crown Care Homes Ltd is a family-founded, independent care home group operating three homes in the North of England: Thorncliffe House, Oldfield House and Oldfield Manor. We specialise in residential care, dementia care, care for younger adults, and support for people with physical disabilities or complex needs.
For the purposes of data protection law, Crown Care Homes Ltd is the data controller in respect of personal information collected through this website.
If you have any questions about this policy or how we use your information, please contact us at:
Crown Care Homes Ltd Email: info@kinhavencare.com Telephone: 01254 703122 Registered Address: Thorncliffe Care Home Astley Bank Darwen BB3 2QB
2. What Information We Collect
When you use our website, we may collect the following types of information:
- Any other information you choose to provide to us when contacting us through the website
- Your name, email address and telephone number if you complete an enquiry or contact form
- Information you provide when making an enquiry about care for yourself or a family member
- Technical data such as your IP address, browser type and pages visited, collected automatically through cookies and similar technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To comply with our legal and regulatory obligations
- To respond to your enquiry and provide information about our care homes and services
- To assess whether our services may be suitable for your needs or the needs of your family member
- To communicate with you about your enquiry or any follow-up matters
- To improve our website and ensure it is functioning correctly
4. Our Legal Basis for Processing Your Information
Under UK data protection law (UK GDPR), we must have a lawful basis for processing your personal information. We rely on the following:
- Consent — where you have given us permission to contact you for a specific purpose
- Legitimate interests — to respond to enquiries and provide information about our services to people who have contacted us
- Legal obligation — where we are required to process information to comply with our regulatory obligations as a CQC registered provider
5. Sharing Your Information
We do not sell, rent or trade your personal information to any third party. We may share your information in the following limited circumstances:
- With legal or professional advisors where necessary to protect our legal rights
- With our staff where necessary to respond to your enquiry
- With our IT and website service providers who support the operation of our website, under appropriate data processing agreements
- With regulatory bodies such as the Care Quality Commission (CQC) where we are required to do so by law
6. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.
We use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to help us understand how visitors use our website so we can improve it
- Preference cookies — to remember your settings and preferences
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. How Long We Keep Your Information
We will only retain your personal information for as long as is necessary to fulfil the purpose for which it was collected. Enquiry information is generally retained for a period of 12 months, after which it is securely deleted unless a further relationship has been established.
Where we are required to retain information for regulatory compliance purposes, we will retain it for the period required by the relevant legislation or guidance.
8. Your Rights
Under UK data protection law you have the following rights in relation to your personal information:
- The right to access — you can request a copy of the personal information we hold about you
- The right to rectification — you can ask us to correct inaccurate or incomplete information
- The right to erasure — you can ask us to delete your personal information in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your information
- The right to object — you can object to us processing your information in certain circumstances
- The right to data portability — you can ask us to provide your information in a portable format
To exercise any of these rights, please contact us using the details provided in Section 1 of this policy.
9. How to Make a Complaint
We may update this privacy policy from time to time to reflect changes in our practices or in data protection law. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically.
10. Changes to This Policy
If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.
ICO website: www.ico.org.uk ICO helpline: 0303 123 1113
We would, however, always appreciate the opportunity to address your concerns directly before you contact the ICO, so please do get in touch with us in the first instance.
11. External Links
Our website may contain links to external websites. This privacy policy applies only to our website and we are not responsible for the privacy practices of any third party websites. We encourage you to read the privacy policy of any external site you visit.