1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website www.kinhavencare.co.uk (“the Website”), operated by Kinhaven Care (“Kinhaven Care”, “we”, “us”, or “our”), a provider of residential, dementia, and specialist care homes in the United Kingdom.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.
2. About Kinhaven Care
Kinhaven Care operates a group of care homes providing residential, dementia, younger adult, and complex needs care. Company registration and registered office details: Thorncliffe Care Home Astley Bank Darwen BB3 2QB.
This Website is intended to provide general information about our homes, services, news, and events. It is not intended to replace direct communication with our care teams regarding a resident’s individual care.
3. Use of the Website
You agree to use the Website only for lawful purposes. You must not:
- Use the Website in any way that breaches applicable local, national, or international law or regulation;
- Attempt to gain unauthorised access to the Website, servers, or any systems connected to it;
- Introduce viruses, malware, or other harmful material to the Website;
- Use automated systems (bots, scrapers) to extract data from the Website without our prior written consent;
- Copy, reproduce, or republish content from the Website without permission, except as permitted under Section 5.
4. Eligibility
This Website is intended for use by individuals aged 18 and over, including prospective residents, family members, representatives, and healthcare professionals. If you are enquiring on behalf of a resident or family member, you confirm that you are authorised to do so.
5. Intellectual Property
Unless otherwise stated, all content on the Website — including text, graphics, logos, images, and the Kinhaven Care name and branding — is the property of Kinhaven Care or its licensors and is protected by UK and international copyright and trademark laws.
You may view and print pages from the Website for your own personal, non-commercial use. You may not reproduce, modify, distribute, or republish any material from the Website without our prior written consent.
6. Enquiries, Forms, and Communications
Where the Website allows you to submit an enquiry, contact form, or request a callback, you agree to provide accurate and current information. Submitting a form does not constitute a booking, contract, or guarantee of room availability — all placements are subject to assessment and a formal admission agreement.
Any personal data you submit through the Website will be handled in accordance with our Privacy Policy, available on our website.
7. Testimonials and User-Generated Content
Where the Website displays testimonials, reviews, or comments from residents, families, or visitors, these reflect the personal views of the individuals concerned and do not necessarily represent the views of Kinhaven Care. We reserve the right to moderate, edit, or remove any user-generated content at our discretion, including content we consider inaccurate, offensive, or in breach of these Terms.
8. Accuracy of Information
We make reasonable efforts to ensure the information on this Website is accurate and up to date, including details about our homes, services, staff, fees, and availability. However, we do not warrant that all content is complete, accurate, or current at all times, and information should be confirmed directly with the relevant care home before making any decisions.
Nothing on this Website constitutes medical, clinical, or care advice. Any queries about the care needs of a specific individual should be directed to the relevant home’s management team or a qualified healthcare professional.
9. Third-Party Links
The Website may contain links to third-party websites for your convenience (for example, regulatory bodies such as the Care Quality Commission). We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage arising from your use of them.
10. Limitation of Liability
To the fullest extent permitted by law, Kinhaven Care shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, this Website, including but not limited to loss of data or interruption of service.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11. Availability of the Website
We aim to keep the Website available at all times but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to the Website, in whole or in part, for business or operational reasons, including maintenance, without notice.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on this page with a revised “last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Email: info@kinhavencare.com
- Phone: 01254 703122
- Post: Thorncliffe Care Home Astley Bank Dawen BB3 2QB